We do have a 14 day refund policy. Everyone that reaches out to us within 14 days after purchasing, will get a full refund. You can claim your refund by creating a ticket here: http://support.gappsy.com/support/tickets/new
It may take up to 48 hours for us to initiate your refund after you reach out to us. We then initiate your refund and it may take 7-10 days for the funds to show on your bank account. The speed is not something we can influence. This is all done by our payment processor.
*You can not get a refund for done-for-you services in which you paid us to create or publish your app for you. This is also stated on the checkout pages*. You can get a refund for all other purchases.